Original job description
To provide courteous and efficient pick-up and delivery of packages on an assigned route; to check all shipments for conformance to Federal Express Canada features of service; to provide related customer service functions
Provides efficient and safe delivery and pick-up of packages while representing the company in a professional manner and maintains a neat and clean appearance consistent with the company's public image
Accomplishes accurate and timely selection and inspection of assigned packages and the subsequent reporting of stop counts and missorts
Adheres to Courier Best Practices, operating procedures, loads van and plans route for efficient delivery and pick-up of packages and ensures proper security of Federal Express and customer property, such as packages, equipment and vehicles.
Seeks additional business from current customers. Informs sales department of sales leads and market change
Ensures that packages conform to Federal Express Canada features of service, that proper labelling is provided, and that all paperwork is neat, accurate and ensures customers have adequate supply of Federal Express shipping materials
Operates computerized tracking and dispatch systems ensuring input of correct information
Answers customer's questions on Federal Express Canada's features of service and keeps customers informed about the company and its services as well as Canada, US and International requirements.
Demonstrates proficiency in features of service and equipment.
Operates vehicle safely and efficiently, complying with all government regulations and company procedures.
May perform aircraft and/or container loading/unloading and sorting and scanning of packages, as location and workload dictate.
Knowledge, Skills & Abilities Required
Minimum Education
High school diploma/educational equivalent
Must possess a valid driver’s license and have a good driving record
Minimum Experience
One (1) year customer oriented business experience preferred
Some knowledge of Federal Express Canada operations and Canadian Customs regulations an asset
Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
Knowledge, Skills, And Abilities
Must achieve minimum threshold on mandatory pre-placement driver assessment training
Good interpersonal and communication skills
Good time management and organizational skills
Excellent customer service skills
Ability to multitask, handle stress and work in a highly pressured environment
Preferred Qualifications
Pay Transparency:
Pay
Additional Details: Job posted 9/21
DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered
Employment Equity Statement
At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.
