Original job description
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Why this role is important?
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant service to customers.
Duties & Responsibilities
Customer Service
Greet customer promptly and gather prescription information according to Standards
Perform duties in priority according to Role assigned on Role Assignment Schedule
Refer to the pharmacist all clinical inquiries
Accurate dispensing prescription medications
Third Party adjudication where required and necessary
Set realistic customer expectations as to wait times
Locate and cash out prescriptions and any ancillary items
Ensure customers requiring counseling are referred to the Pharmacist
Maintain and control the cash register in the dispensary
Adhere to all confidentiality and privacy requirements
Administration
Receive new and repeat prescription orders in accordance with Standard Operating Procedures
Prepare and submit orders with the exception of, controlled drugs and narcotics
Adjudicate third party billing, online and manage manual Third-Party Accounts
Answer telephone and refer to a pharmacist when necessary
Manage incoming faxes according to Pharmacy Standards of Practice
Accurately file completed documentation as per Pharmacy Standards of Practice
Prescription Workflow
Assist in prescription preparation to company's standards and professional services
Data entry for new prescriptions, and managing refill request processing
Select medications to fill prescriptions according to Pharmacy Standards of Practice
Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards
Accurately enter and maintain appropriate data within the applicable Pharmacy systems
Skills And Qualifications
Registered with the corresponding provincial licensing college
Diploma from a Pharmacy Technician College
Previous Pharmacy Experience Preferred
Effective organizational skills, ability to multitask
Problem Solving Skills
Strong attention to detail
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Why work in a Shoppers Drug Mart store?
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.
Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.
Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
#EN
#FS #PHARM #AB
More about this job
Responsibilities
Assist with prescription processing, including receiving orders, entering data, selecting medications, preparing and labeling prescriptions, and handling third-party billing. Provide timely customer service, refer clinical questions and counseling needs to the pharmacist, and support pharmacy administration and operations in accordance with professional standards.
Requirements
Registration with the relevant provincial licensing college and a diploma from a pharmacy technician college are required. Previous pharmacy experience is preferred, along with strong organizational, multitasking, problem-solving, and attention-to-detail skills.
Skills
- Customer Service
- Prescription Dispensing
- Prescription Data Entry
- Medication Selection
- Third-Party Billing
- Cash Register Management
- Pharmacy Administration
- Prescription Workflow
- Attention To Detail
- Organizational Skills
- Multitasking
- Problem Solving
- Confidentiality And Privacy
- Pharmacy Standards Of Practice
Benefits
- Purchase Discount Program
- Flexible Schedules
- Competitive Pay
- Online Learning
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Retail
- Customer Service & Support
Keywords
- Regulated Pharmacy Technician
- Pharmacy
- Prescription Dispensing
- Prescription Processing
- Prescription Data Entry
- Medication Selection
- Medication Packaging And Labeling
- Third-Party Adjudication
- Third-Party Billing
- Pharmacy Standards Of Practice
- Standard Operating Procedures
- Pharmacy Services
- Customer Service
- Patient Counseling Referrals
- Confidentiality
- Privacy Requirements
- Cash Register
- Pharmacy Systems
- Prescription Refill Requests
- Provincial Licensing College
- Pharmacy Technician Diploma
