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Lethbridge cityLINK Ride-on-Demand bookings
Lethbridge, Alberta, Canada
cityLINK Ride-on-Demand connects active demand zones with their associated transit hubs. Book when ready to leave, expect arrival within 20 minutes and be ready within the two-minute wait.
Key information
cityLINK Ride-on-Demand connects active demand zones with their associated transit hubs. Book when ready to leave, expect arrival within 20 minutes and be ready within the two-minute wait.
On this page
Travel within the correct zone
Ride-on-Demand serves zones without regular Transit lines. The service can take a rider between points within the same active zone or to its designated cityHUB to connect with other buses. It is not described as unrestricted citywide door-to-door travel.
Use the current City route map and trip planner to confirm the active demand zone and associated hub. A destination in another zone may need a hub connection rather than one direct demand ride.
Sources: Official Lethbridge cityLINK Ride-on-Demand bookings information
Booking and pickup
Book in the Rides on Demand app on Apple or Android devices, or call 311. The City tells customers to book when ready because the bus arrives within 20 minutes of booking.
Watch for the vehicle and be ready. The driver waits only two minutes because other riders are waiting. Arrange the connecting portion of the journey around the actual hub, not a guessed direct route.
Sources: Official Lethbridge cityLINK Ride-on-Demand bookings information
Fares and companion payment
Ride-on-Demand has required fares since October 2, 2023. Older information saying the pilot was free is no longer the current rule. Regular Transit payment options include LT Fare, mobile QR, bank-card tap and exact cash.
The normal physical-card rule is one fare card per rider. A bank card can pay multiple individual fares with multiple taps. If paying by bank card or cash and connecting, ask the driver for paper transfers for the people travelling.
Sources: Official Lethbridge cityLINK Ride-on-Demand bookings information
Quick reference
| Item | Details |
|---|---|
| Service area | Within an active demand zone or its associated hub |
| Booking routes | Rides on Demand app or 311 |
| Expected pickup | Within 20 minutes after booking |
| Vehicle wait | Two minutes |
| Fare status | Paid service since October 2, 2023 |
Sources: Official Lethbridge cityLINK Ride-on-Demand bookings information
Steps to follow
- Check
Identify the active zone and hub for your trip.
- Book
Request the trip only when you are ready to leave.
- Connect
Board promptly, pay the fare and obtain any needed transfer.
Sources: Official Lethbridge cityLINK Ride-on-Demand bookings information
Questions and answers
What does Ride-on-Demand connect?
Points in an active demand zone and that zone’s designated cityHUB.
Source: Official Lethbridge cityLINK Ride-on-Demand bookings information
Is it a direct ride between any two points in Lethbridge?
No. The City describes zone-based travel and hub connections.
Source: Official Lethbridge cityLINK Ride-on-Demand bookings information
How can I book without an app?
Call 311.
Source: Official Lethbridge cityLINK Ride-on-Demand bookings information
When should I book?
When you are ready to leave.
Source: Official Lethbridge cityLINK Ride-on-Demand bookings information
How soon does the City say the bus arrives?
Within 20 minutes of booking.
Source: Official Lethbridge cityLINK Ride-on-Demand bookings information
How long does the vehicle wait for a rider?
Two minutes.
Source: Official Lethbridge cityLINK Ride-on-Demand bookings information
Is Ride-on-Demand still a free pilot?
No. Fares have applied since October 2, 2023.
Source: Official Lethbridge cityLINK Ride-on-Demand bookings information
Can I connect to other Transit routes?
Yes. The designated hub connects demand service with neighbourhood and high-frequency lines.
Source: Official Lethbridge cityLINK Ride-on-Demand bookings information
Can a physical LT Fare card pay for my companion too?
No. Each rider needs their own card, or another eligible payment arrangement.
Source: Official Lethbridge cityLINK Ride-on-Demand bookings information
What should cash or bank-card riders request for a connection?
Ask the driver for a paper transfer for each paid rider.
Source: Official Lethbridge cityLINK Ride-on-Demand bookings information